Terms and Conditions for L1VE

Version: 28 May 2026

Effective Date: 28 May 2026

1. Introduction and Acceptance of Terms

1.1 Welcome to L1VE

L1VE operates a virtual reality (VR) streaming platform, delivering immersive 360° live and on-demand video content (live streams and video-on-demand, “VOD”) for events such as concerts, sports, and cultural performances. The Service is designed to be experienced exclusively through compatible VR hardware, using high-resolution 360° 3D video and spatial audio.

1.2 Agreement to Terms

These Terms and Conditions (“Terms”) are entered into between the user (“User” or “You”) and L1VE Inc., a corporation incorporated under the laws of the United States of America, with its registered office at 26 Broadway FL 3, New York, NY 10004, United States of America (“L1VE”, “we”, “us”, or “our”). Accessing or utilizing any component of the L1VE Service, whether as a guest or a registered account holder, constitutes a binding agreement to adhere to these Terms, the Privacy Policy, and any other policies or guidelines referenced herein.

By using the L1VE Service, you also acknowledge and agree to be bound by the applicable terms and conditions of the third-party platforms through which you access the Service, including but not limited to Meta's Terms of Service and Apple's Media Services Terms and Conditions, as these platform terms may govern aspects such as in-app purchases, refunds, and user conduct within their respective ecosystems.

1.3 Changes to Terms

L1VE reserves the right to update or modify these Terms at any time. Such revisions become effective immediately upon their publication on the L1VE website, located at https://www.l1ve.com/terms, or within the application. Continued use of the Service following any modifications indicates the user's acceptance of the revised Terms. Users are recommended to periodically review these Terms for any updates.

Notwithstanding the above, any changes to these Terms that affect the purposes, legal bases, or nature of personal data processing will be communicated to registered users by email and/or prominent in-app notification at least 30 days prior to taking effect. Where the revised Terms require a new legal basis for data processing (including renewed consent), L1VE will obtain such consent prior to implementing the change for the relevant processing activity. Users who do not accept material changes affecting their data protection rights may terminate their account in accordance with Section 7.1 without penalty.

For significant alterations to these Terms impacting material consumer rights or obligations, L1VE will, where required by applicable law, provide proactive notification — for instance, via email or in-app notification — in advance of the changes taking effect. This commitment applies in particular to users in Germany and across the European Union.

2. The L1VE Service

2.1 Service Description

L1VE delivers immersive 360° live streams and video-on-demand (VOD) content for events including sports, concerts, and cultural performances. All content is presented as high-resolution 360° 3D video with spatial audio, designed for viewing exclusively through compatible VR hardware.

Booking and Viewing are separate steps:

Booking: Tickets and access to specific events or content are purchased through the L1VE webshop at https://www.l1ve.com. In the future, purchases may also be available through in-app purchase mechanisms on supported platforms (e.g., Meta Quest).
Viewing: Purchased content is streamed and viewed exclusively through the L1VE VR application on Meta Quest and Apple Vision Pro devices. L1VE does not currently provide a non-VR web or mobile viewing experience.

The contractual relationship for each purchase is formed at the point of booking; performance of the contract takes place when access to the purchased content is made available within the L1VE VR application.

2.2 Access and Compatibility

Viewing the L1VE Service requires compatible VR hardware, specifically Meta Quest or Apple Vision Pro devices. The L1VE webshop, used for booking, is accessible through standard web browsers but is not a viewing surface. Users bear responsibility for ensuring their VR devices meet the requisite hardware and software specifications for service performance. L1VE disclaims responsibility for issues arising from inadequate user hardware, software, or internet connectivity that may impede, slow, or restrict access to its content.

2.3 Technical Requirements

The L1VE Service requires compatible VR hardware and a stable broadband internet connection. Current recommended hardware specifications and bandwidth guidance are published at https://l1ve.com/tutorial and are updated from time to time as the Service evolves.

The Service is designed to run directly on Meta Quest devices (including Meta Quest 2, Meta Quest 3, and Meta Quest 3S) and Apple Vision Pro headsets. Meta Quest runs on Meta Horizon OS; Apple Vision Pro runs on visionOS. No additional computer is required.

L1VE utilizes adaptive bitrate streaming to adjust video quality in real time based on network conditions. Actual performance may vary based on Wi-Fi signal quality, number of active devices on the network, network congestion, and other factors outside L1VE's control. Proper interpupillary distance (IPD) adjustment on the headset is important for visual clarity and comfort; users should ensure their headset's IPD is correctly set.

2.4 Account Types and Registration

L1VE offers a tiered access model. Certain limited content or features may be accessible to “Guest Users” without requiring account creation. However, comprehensive access to the L1VE Service, including the ability to purchase tickets and utilize personalized features, necessitates registration for a “Registered User” account.

For Registered Users, all information provided during registration must be accurate, current, and complete and must be promptly updated as changes occur. Users are solely accountable for maintaining the confidentiality of their account credentials and for all activities conducted under their account, whether authorized or not. In the event of any unauthorized use or suspected security breach, users are required to notify L1VE immediately at info@l1ve.com.

For Guest Users, data collection is limited to what is necessary for the provision of the service, for analytical purposes, and for compliance with legal obligations. Guest users remain subject to these Terms and Conditions.

2.5 Ticket-Based Access

Access to specific live events or on-demand content on L1VE is purchased on a per-event or per-content basis. L1VE does not currently offer subscription plans; each purchase is a one-time transaction. Generally, all ticket sales are considered final, with no refunds or exchanges, except where explicitly stated in L1VE's Refund Policy or as mandated by applicable law. Event dates, times, and content are subject to change at L1VE's sole discretion; such alterations do not automatically entitle the user to a refund.

Unless expressly permitted by L1VE, tickets purchased for events are non-transferable and may not be resold, gifted, or otherwise transferred to third parties. Any unauthorized transfer or resale may result in the invalidation of the ticket without refund.

The “all ticket sales final” policy is subject to mandatory consumer rights provisions in certain jurisdictions. In particular, consumers in the European Union, EEA, and the United Kingdom may be entitled to a 14-day right of withdrawal. Please see Sections 5.2 and 5.4 for jurisdiction-specific provisions, including the operationalized waiver mechanism required at checkout for EU/EEA/UK users.

2.6 Service Performance and Availability

Quality: L1VE aims to deliver content in high-definition (HD) or ultra-high-definition (UHD) quality. The actual resolution, latency, and frame rate experienced by users depend on their internet bandwidth and device capabilities. L1VE utilizes adaptive bitrate streaming to adjust video quality in real-time based on network conditions to minimize buffering, but cannot guarantee a specific resolution or frame rate at all times.

Live Stream Interruptions: In the event of live stream interruptions or technical issues, L1VE will endeavor to resolve such problems promptly. Users are encouraged to report any outages or issues to customer support at https://www.l1ve.com/contact.

Compensation for Stream Outages: Compensation for service outages will be provided at L1VE's sole discretion, and only where explicitly required by applicable law.

Geo-Blocking Restrictions: Content availability on L1VE may be subject to regional geo-blocking restrictions due to copyright laws, licensing agreements, or local censorship regulations. Users who deliberately circumvent geo-blocking for the purpose of accessing content not licensed in their jurisdiction are in breach of these Terms. Please see Section 3.2 for the full policy on circumvention.

2.7 Operational Details

L1VE aims for high service availability and performance but does not guarantee uninterrupted service or specific uptime percentages for individual users, as performance can be affected by factors outside its control, including internet connectivity and third-party platform issues. L1VE offers technical support via email. Maintenance windows will be communicated in advance where feasible. Beta or test versions may be made available at users' own risk. Users are encouraged to provide feedback and report bugs at https://www.l1ve.com/contact.

3. User Obligations and Acceptable Use

3.1 General Conduct

Users of the L1VE Service agree to utilize it exclusively for lawful, personal, and non-commercial purposes, in strict adherence to these Terms and all applicable local, national, and international laws and regulations. Users are expected to conduct themselves respectfully towards L1VE staff, other users, and L1VE's digital and physical property.

3.2 Prohibited Activities

The following activities are expressly prohibited on the L1VE platform:

Unauthorized Recording and Sharing of Content: Users are forbidden from creating, transmitting, distributing, exploiting, or selling any Descriptive Data (including text, data, visual, or play-by-play information) of events or related content for commercial purposes without explicit written consent from L1VE. This prohibition extends to unauthorized recording or re-streaming of content.
Commercial Use: The L1VE Service and its content may not be used for any commercial purposes, including but not limited to advertising, promotions, contests, sweepstakes, giveaways, gambling, or gaming, unless expressly authorized in writing by L1VE.
Interference and Disruption: Any activity that disrupts or interferes with the proper operation of the Service, its servers, or networks, or that attempts unauthorized access to any part of the Service is strictly prohibited, including the transmission of viruses, worms, or other destructive software.
Data Mining and Harvesting: Users are prohibited from engaging in any systematic or automated data collection, data mining, or data extraction activities without the express written consent of L1VE.
Impersonation and Misrepresentation: Creating a false identity, impersonating another person or entity, or misrepresenting one's affiliation is forbidden.
Sharing Account Credentials: Users are prohibited from sharing their account information, including usernames and passwords, with any third parties. Users are held liable for all activities performed using their credentials.
Circumvention of Restrictions: Users are prohibited from using VPNs, proxy servers, or other technologies to deliberately circumvent geo-blocking measures implemented by L1VE for the purpose of accessing content not licensed or available in the user's jurisdiction. A first violation will result in a warning. Repeated or egregious circumvention may result in suspension or termination of access. This prohibition does not restrict users from using VPN services for general internet privacy purposes unrelated to circumventing L1VE's content licensing restrictions. Users are also prohibited from circumventing DRM protections or any other security features.
Violation of Platform Policies: Any conduct that violates the terms and policies of third-party platforms, such as Meta Quest and Apple Vision Pro, through which the L1VE Service is accessed, is also prohibited.

3.3 User-Generated Content (UGC)

If the L1VE Service incorporates features allowing for user-generated content (UGC), such as comments, reactions, or shared immersive experiences, users are solely responsible for the content they submit.

By posting UGC, users grant L1VE a worldwide, non-exclusive, royalty-free license (for the duration of copyright protection, or until the user validly exercises their right of erasure under applicable data protection law, whichever is earlier) to host, store, transfer, display, perform, reproduce, modify, create derivative works from, and distribute that UGC in connection with the Service. Upon receipt of a valid erasure request under applicable data protection law, L1VE will remove or anonymize the relevant UGC in accordance with its Privacy Policy and applicable law. This license does not affect L1VE's right to retain UGC where required by law or for the establishment, exercise, or defense of legal claims.

Users represent and warrant that they either own the UGC they submit or possess all necessary permissions from the rightful owners, and that their UGC does not infringe upon any third-party rights. Submitted UGC must not be unlawful, defamatory, obscene, or otherwise objectionable. L1VE reserves the right to remove any UGC that violates these Terms or applicable laws without prior notice.

3.4 Community & Social Features

If L1VE offers community or social features such as chat, comments, friend lists, or sharing capabilities, all UGC and user conduct within these features are subject to moderation by L1VE. L1VE reserves the right to remove or block content or suspend user accounts that violate these Terms or applicable community guidelines. Features such as friend lists and direct messaging are provided for personal, non-commercial interaction only. Users are prohibited from using these features for unsolicited commercial communications or any form of harassment.

4. Intellectual Property Rights

4.1 Ownership of Platform Content

All content, information, data, designs, code, trademarks, service marks, logos, and materials associated with the L1VE Service (“Platform Content”), including all VR content, live streams, and on-demand events, are either owned by L1VE Inc. or licensed to it by third-party content providers. This Platform Content is safeguarded by comprehensive intellectual property laws, including copyright, trademark, and other proprietary rights. Users are granted a limited, non-exclusive, non-transferable, and revocable license to access and view the Platform Content solely for personal, non-commercial use, in accordance with these Terms. All other rights pertaining to the Platform Content are expressly reserved by L1VE Inc.

4.2 User Content Licensing

As detailed in Section 3.3, any User-Generated Content submitted to the Service remains the property of the user. The license granted to L1VE over such UGC is set out fully in Section 3.3, and is subject to the user's rights under applicable data protection law, including the right of erasure.

4.3 Copyright Infringement and Takedown Policy

L1VE Inc. is committed to respecting the intellectual property rights of others and expects its users to uphold the same standard. L1VE will respond to notices of alleged copyright infringement that comply with applicable law, including the Digital Millennium Copyright Act (DMCA) for users in the United States and relevant provisions of the EU Copyright in the Digital Single Market Directive (CDSMD) for users within the European Union. Users agree not to circumvent any DRM protections implemented by L1VE. Repeat infringers may face account termination.

4.4 Content Licensing and Regional Considerations (Asia)

L1VE Inc. commits to obtaining all necessary licenses for the content streamed on its platform. Users acknowledge that content availability and specific features may vary by region due to diverse licensing agreements and local regulatory requirements, including but not limited to Japan, South Korea, Singapore, India, China, and Malaysia. In particular, operation in China requires compliance with specific licensing requirements administered by the National Press and Publication Administration (NPPA), and L1VE's operational model in that market may differ significantly from other regions.

5. Payments and Refunds

5.1 Pricing and Payment Methods

The prices for tickets and any other paid content offered on L1VE will be clearly displayed to the user before purchase. All listed prices are exclusive of applicable taxes, which will be calculated and added at the point of purchase. L1VE accepts major credit and debit cards and supported third-party payment providers. The specific payment options available at checkout are shown to you before purchase. All payments are subject to standard validation checks and authorization by the respective payment method provider.

Each purchase is a one-time transaction. L1VE does not currently operate recurring billing or store payment credentials for automatic future charges, beyond what is technically required by the payment provider to complete the immediate transaction.

Pricing for different markets may vary and will be clearly communicated prior to purchase. Users are responsible for any currency conversion fees or exchange rate fluctuations imposed by their payment provider. Users are responsible for all applicable taxes, duties, and levies imposed by taxing authorities in their jurisdiction.

External purchase mechanisms will comply with the revenue share rules and policies of Meta and Apple where applicable. L1VE reserves the right to suspend or terminate access to the Service or affected content until any chargeback or reversal dispute is resolved.

5.2 Refund Policy

All purchases made through L1VE, including individual tickets, are non-refundable except as set out below or as mandated by applicable law.

For EU / EEA / UK Consumers

Consumers in the European Union, European Economic Area, and the United Kingdom are typically entitled to a 14-day right of withdrawal from the date of purchase. This right may be waived if the consumer explicitly consents to the immediate performance of the service and acknowledges that this consent results in the forfeiture of their right of withdrawal upon commencement of the service. If digital content provided by L1VE is found to be faulty, consumers in these regions may be entitled to a repair, replacement, or partial refund where repair or replacement is disproportionately expensive or impossible.

Waiver Mechanism: At the point of purchase for digital content or services to which the right of withdrawal applies, L1VE will present EU/EEA/UK consumers with a clear, mandatory confirmation checkbox or equivalent mechanism that reads: “I expressly request that the performance of the service begins immediately. I acknowledge that I thereby lose my right of withdrawal upon commencement of the service.” Purchases will not be processed without this confirmation. A copy of the withdrawal waiver confirmation will be included in the purchase confirmation email sent to the user.

For Japan-Specific Users

Quest cash (a form of Meta Credits) is subject to an expiration period of six (6) months from the date of purchase.

5.3 Platform-Specific Payment Policies (Meta, Apple)

When users access L1VE via Meta Quest or Apple Vision Pro devices, their purchases may be processed through the respective in-app purchase systems provided by Meta and Apple. In such instances, users agree to comply with the terms of sale and payment policies of these third-party platforms, which take precedence for transactions conducted through their systems. Meta Credits and Quest cash are generally non-refundable unless otherwise required by law. All App Store purchases are subject to Apple's payment policies.

5.4 Right of Withdrawal (Widerrufsbelehrung) for Consumers

For consumers residing in the European Union, European Economic Area, or United Kingdom, the following right of withdrawal applies to contracts concluded with L1VE Inc. for the supply of digital content or services not delivered on a physical data carrier.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). The contracting party for withdrawal purposes is:

L1VE Inc., 26 Broadway FL 3, New York, NY 10004, United States of America — info@l1ve.com

For the convenience of consumers in the EU/EEA/UK, withdrawal notices may alternatively be addressed to our designated EU representative, without prejudice to the legal effectiveness of notices sent directly to L1VE Inc.:

L1VE Germany GmbH, Sophienstr. 32, 10178 Berlin, Germany — info@l1ve.com

You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Loss of Right of Withdrawal

You acknowledge that your right of withdrawal will expire prematurely if the performance of the service has begun with your express consent before the expiry of the withdrawal period and you have confirmed your knowledge that you thereby lose your right of withdrawal upon commencement of the performance of the contract. This applies, for example, when you gain immediate access to a live stream or on-demand content.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: L1VE Inc., 26 Broadway FL 3, New York, NY 10004, USA — info@l1ve.com (or, for your convenience: L1VE Germany GmbH, Sophienstr. 32, 10178 Berlin, Germany — info@l1ve.com)

I/We hereby give notice that I/We withdraw from my/our contract of sale for the provision of the following digital content/service: ______. Ordered on / received on: ______. Name of consumer(s): ______. Address of consumer(s): ______. Signature of consumer(s) (only if this form is notified on paper): ______. Date: ______.

6. Disclaimers and Limitation of Liability

6.1 General Service Disclaimer

The L1VE Service is provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied. L1VE does not guarantee that the Service will be uninterrupted, error-free, or secure, nor does it warrant that any defects will be corrected. L1VE expressly disclaims all representations, warranties, guarantees, and conditions (express, implied, or statutory), including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by applicable law, the risk arising from the use or inability to use the L1VE Service rests with the user. Nothing in these Terms limits any rights you may have under applicable mandatory consumer protection laws, including but not limited to U.S. federal consumer protection laws and applicable state laws. L1VE strives for high service availability but does not guarantee specific uptime percentages, as performance can be affected by factors outside its control, including internet connectivity and third-party platform issues.

6.2 VR-Specific Disclaimers

The use of virtual reality and immersive content carries inherent risks and can induce various forms of discomfort. L1VE provides the following specific warnings and disclaimers:

Health and Safety Warnings: Use of VR and immersive content may cause symptoms such as motion sickness, nausea, dizziness, headaches, eye strain, disorientation, or visual discomfort. Users are strongly advised to discontinue use immediately if any such symptoms occur and to consult a medical professional if symptoms persist. Individuals with pre-existing medical conditions, including but not limited to migraine headaches, eye or vision conditions, inner ear conditions, or psychological conditions, or those at risk of falls or seizures, should consult with a medical provider before using the Service. Pregnant individuals should exercise additional caution. The Service should not be used if the user is feeling unwell, impaired, or has recently undergone a medical procedure on their face, nose, or head.

Usage Environment: Users must ensure they operate the Service in a controlled, clear, dry, and level indoor or outdoor space. Be aware of your physical surroundings, including other people, pets, and potential obstacles. The Service should never be used while operating a vehicle, heavy machinery, or in any unsafe environment such as near stairs, balconies, railings, glass, mirrors, sharp objects, or sources of excessive heat.

Hardware Compatibility: An optimal immersive experience requires compatible VR hardware. L1VE is not responsible for performance issues or discomfort arising from incompatible hardware, improper headset fit, or inadequate network connectivity.

Cognitive Overload and Eye Strain: Prolonged use of immersive VR content may lead to visual fatigue, headaches, or cognitive overload. Users are strongly encouraged to take frequent breaks; manufacturers typically recommend 10–15 minute breaks after every 30 minutes of VR use.

6.3 Third-Party Content and Links

The L1VE Service may contain links to third-party websites, content, or services. L1VE does not operate or control these third parties and is not responsible for their content, accuracy, opinions, products, or services. Users' engagement with any third-party sites or services is undertaken at their sole risk.

6.4 Limitation of Liability

To the fullest extent permitted by applicable law, L1VE Inc., its affiliates, officers, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of business, profits, or data, arising out of or in any way connected with the user's access to, use of, or inability to use the Service.

In jurisdictions that do not allow the exclusion or limitation of certain categories of damages — including consumers in the United States protected by applicable federal or state consumer protection laws — some or all of the above limitations may not apply to you, and you may have additional rights. In the event of a material service failure directly attributable to L1VE, affected users may be eligible for a service credit or pro-rated refund as set out in L1VE's Refund Policy.

For consumers in Germany and the European Union, the following carve-outs apply notwithstanding the foregoing limitations:

L1VE Inc. is liable without limitation for damages arising from injury to life, body, or health caused by intentional or negligent breach of duty by L1VE Inc., its legal representatives, or vicarious agents;
L1VE Inc. is liable without limitation for damages caused by intent or gross negligence by L1VE Inc., its legal representatives, or vicarious agents;
For damages caused by simple negligence resulting from a breach of a material contractual obligation (Kardinalpflicht — an obligation whose fulfillment is essential to the proper performance of the contract and on whose fulfillment the user may regularly rely), liability is limited to the foreseeable damage typical for this type of contract;
Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.

6.5 Indemnification

Users agree to indemnify, defend, and hold harmless L1VE Inc. and its affiliates, partners, and employees from and against any and all liabilities, costs, demands, causes of action, damages, and expenses (including reasonable attorney's fees) arising in any way related to the user's breach of these Terms or their use of the Service.

7. Termination of Service

7.1 User Termination Rights

Users may terminate their L1VE account at any time through their account settings or by contacting L1VE's customer support at info@l1ve.com. Account termination does not entitle the user to a refund of completed ticket purchases except as set out in Section 5.2 or as mandated by applicable law.

7.2 Service Termination by L1VE

L1VE reserves the right to suspend or terminate a user's access to the Service, in whole or in part, for reasons including but not limited to:

Violation of these Terms or any referenced policies;
Violation of third-party platform policies (Meta Quest or Apple Vision Pro);
Non-payment of applicable purchase amounts or chargebacks;
Suspected fraudulent or illegal activity; or
Actions that cause harm to L1VE, other users, or third parties.

7.3 Effect of Termination

Upon termination of service, the user's right to use the L1VE Service immediately ceases. The user is required to permanently delete the application from all their devices. Any licenses granted under these Terms will terminate. Provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution shall survive the termination of these Terms.

8. International Legal Compliance

8.1 Consumer Rights Overview

L1VE Inc. is committed to complying with consumer protection laws in all jurisdictions where it operates, including the European Union, the United States, and various countries across Asia.

European Union (GDPR, DSA, DMA, Consumer Directives)

GDPR (General Data Protection Regulation): This regulation mandates lawful, fair, and transparent processing of personal data, emphasizing purpose limitation, data minimization, accuracy, storage limitation, and security. It grants individuals extensive rights including access, rectification, erasure (“right to be forgotten”), restriction of processing, data portability, and the right to object to automated decision-making. Organizations must implement data protection by design and by default, notify supervisory authorities of data breaches within 72 hours, and appoint a Data Protection Officer (DPO) for large-scale data processing activities.

DSA (Digital Services Act): The DSA aims to create a safer digital space. It prohibits “dark patterns” and mandates enhanced transparency in online advertising and recommender systems. The DSA's extraterritorial reach applies to non-EU organizations that target the EU market. L1VE Inc. is a U.S. entity actively targeting EU users and therefore falls within the DSA's scope. L1VE Germany GmbH is appointed as the designated single point of contact for EU authorities in accordance with DSA requirements.

DMA (Digital Markets Act): The DMA specifically targets large digital platforms designated as “gatekeepers” to prevent anti-competitive behavior and foster fairness in digital markets.

Consumer Rights Directives: These directives cover various aspects of consumer protection, including a 14-day right of withdrawal for online purchases (unless waived), and provide guarantees for digital content and services.

United States (CCPA/CPRA, FTC, COPPA)

CCPA/CPRA (California Consumer Privacy Act / California Privacy Rights Act): To the extent that L1VE Inc. meets the applicable thresholds under the CCPA/CPRA, California residents have certain rights with respect to their personal information, including the right to know what personal information is collected, sold, or shared; the right to access, correct, and delete their personal information; the right to opt out of the sale or sharing of personal information; the right to limit the use of sensitive personal information; and the right to non-discrimination for exercising these rights. L1VE will honor opt-out preference signals such as the Global Privacy Control (GPC) where required. For details on how to exercise these rights, please refer to our Privacy Policy at https://www.l1ve.com/privacy-policy.

FTC (Federal Trade Commission): L1VE Inc. complies with the FTC Act, which prohibits unfair or deceptive acts or practices in commerce. Any claims made about the L1VE Service are accurate and substantiated. L1VE does not engage in deceptive or unfair practices in its advertising, billing, or data handling.

COPPA (Children's Online Privacy Protection Act): L1VE Inc. does not direct its Service to children. The Service is restricted to users aged 18 or older (see Section 8.3); L1VE Inc. does not knowingly collect personal information from any minor. If L1VE becomes aware that a person under 18 has registered for or used the Service, the account will be terminated and personal data deleted in accordance with the Privacy Policy, subject to legal retention obligations. Parents or guardians who believe that a minor in their care has submitted personal information to L1VE may contact L1VE at info@l1ve.com to request review and deletion of that information.

Asia (Japan, South Korea, Singapore, India, China, Malaysia)

L1VE Inc. is committed to compliance with applicable laws in all Asian jurisdictions where the Service is offered.

Japan: Digital markets are primarily governed by general competition laws, supplemented by the Act on Improving Transparency and Fairness of Digital Platforms (TFDPA). Japanese copyright law automatically protects creative works, including a right of communication to the public covering interactive transmission.

South Korea: The Act on Consumer Protection in Electronic Commerce ensures fair trade practices. Copyright protection is automatic from the moment a work is created. South Korea has implemented stringent measures against online piracy. Users must be at least 14 years of age under South Korean law.

Singapore: The Consumer Protection (Fair Trading) Act (CPFTA) provides consumers with protection against unfair trade practices. The Copyright Act 2021 governs the use of digital content for public performances, which require a separate licence.

India: The Consumer Protection Act 2019 safeguards consumer rights. The Digital Personal Data Protection Act, 2023 (DPDPA) grants individuals rights related to consent, access, correction, erasure, and grievance redressal.

China: Operating digital publishing services online in China requires a Web Publishing Service Licence. International companies generally must partner with qualified Chinese entities. L1VE's operational model in China may differ significantly from other regions.

Malaysia: As of January 1, 2025, Application Service Providers with 8 million or more users in Malaysia must obtain an ASPC Licence under the Communications and Multimedia Act 1998.

8.2 Privacy, Cookies, and Data Processing

L1VE Inc. is committed to protecting user privacy. A separate, detailed Privacy Policy is available at https://www.l1ve.com/privacy-policy, which outlines how L1VE collects, uses, stores, and protects personal data, and identifies the third-party processors used (including Amplitude for product analytics, Google Tag Manager for tag management, Usercentrics for consent management, hisplayer for video delivery, AWS for cloud hosting, and our payment processors), together with the legal bases for processing and user rights. L1VE uses cookies and similar tracking technologies on the basis of consent (managed via Usercentrics) or strict necessity, as further described in the Cookie Policy available at https://www.l1ve.com/cookies.

In the context of VR experiences, L1VE may process data related to head movements, hand movements, and (where applicable) coarse gaze direction to enable virtual interaction and improve service quality. L1VE does not receive raw eye-tracking data from Apple Vision Pro headsets, as Apple processes such data on-device and does not share it with applications. To the extent any data we collect constitutes biometric data or special category data within the meaning of Article 4(14) and Article 9 GDPR, L1VE will only process such data on the basis of your explicit consent (Article 9(2)(a) GDPR), which will be requested separately at the point of feature activation. You may withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. Processing of such data and the specific consent mechanism is described in detail in the Privacy Policy.

L1VE may collect coarse location data to provide region-specific content and comply with geo-blocking restrictions. Precise location data will only be collected with explicit user consent. L1VE may utilize machine learning and AI-driven analytics including recommender systems; the main parameters and user options to influence these are set out in the Privacy Policy in compliance with the DSA and GDPR.

8.3 Youth Protection and Age Restriction (18+)

The L1VE Service is intended exclusively for adults. Users must be at least 18 years of age to register for, access, or use the L1VE Service. During registration, users are required to confirm by checkbox that they are at least 18 years of age. By registering, the user warrants that the information provided is true and accurate. L1VE Inc. reserves the right to suspend or terminate any account where there are reasonable grounds to believe that the user is under 18.

L1VE Inc. does not knowingly provide the Service to, or contract with, persons under the age of 18. If L1VE Inc. becomes aware that a person under 18 has registered for or used the Service, the relevant account will be terminated and associated personal data deleted in accordance with the Privacy Policy, subject to legal retention obligations.

If you are a parent or legal guardian and become aware that a person under 18 in your care has registered for the Service, please contact info@l1ve.com so we can take appropriate action.

L1VE Inc. applies appropriate content ratings to its offerings and may implement additional age-gating mechanisms within the 18+ user base for particularly sensitive content, in accordance with local laws and platform policies. L1VE Inc. relies on self-declaration at registration as the primary age verification measure and may implement additional measures (e.g., ID verification, payment-method verification, or third-party age assurance services) where lawful, proportionate, and required to comply with local law or platform policy.

8.4 Accessibility

L1VE Inc. is committed to making its Service accessible to users with disabilities to the extent technically feasible within an immersive VR environment.

Webshop (Booking): L1VE operates the webshop at https://www.l1ve.com in line with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where applicable, and is working toward compliance with the European Accessibility Act (Directive (EU) 2019/882) as transposed into German law (Barrierefreiheitsstärkungsgesetz, BFSG).

VR Application (Viewing): L1VE endeavours to provide accessibility features within the VR application where technically feasible, including:

Adjustable interpupillary distance (IPD) support for visual clarity;
Seated viewing modes where supported by content;
Audio description tracks where feasible and where required by applicable law.

The immersive nature of VR poses inherent accessibility limitations (e.g., for users who cannot use head-mounted displays). L1VE acknowledges these limitations and continues to assess accessibility improvements as the technology and applicable accessibility standards evolve. L1VE does not currently offer a non-VR viewing alternative.

Users with accessibility questions or who wish to report an accessibility barrier may contact L1VE at info@l1ve.com.

8.5 Data Controller, EU Representative, and Data Protection Officer

Data Controller: The data controller for personal data processed in connection with the L1VE Service is L1VE Inc., 26 Broadway FL 3, New York, NY 10004, United States of America.

EU Representative (GDPR Article 27): As L1VE Inc. is established outside the European Union but processes personal data of EU residents, it has designated L1VE Germany GmbH as its EU representative pursuant to Article 27 GDPR. L1VE Germany GmbH may be contacted by EU supervisory authorities and data subjects on matters relating to the processing of personal data: L1VE Germany GmbH, Sophienstr. 32, 10178 Berlin, Germany (Amtsgericht Charlottenburg, HRB 265312 B), VAT ID: DE368641657, info@l1ve.com.

Please note that L1VE Germany GmbH acts solely as the designated EU contact and representative. It is not the operator of the L1VE Service. Contractual and operational liability for the L1VE Service rests with L1VE Inc.

Data Protection Officer (DPO): L1VE has appointed a Data Protection Officer as required by the GDPR. Contact details for the DPO are available in the Privacy Policy at https://www.l1ve.com/privacy-policy. The DPO is responsible for monitoring compliance with GDPR and other applicable data protection laws, and can be contacted for queries relating to the processing of personal data.

DSA Single Point of Contact: In compliance with the Digital Services Act (DSA), L1VE Germany GmbH serves as the single point of contact for Member State and European-wide authorities, as well as for recipients of the services within the EU. This contact information is publicly available at https://www.l1ve.com/imprint.

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms and a user's engagement with the L1VE Service shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law principles. L1VE Inc. has elected German law as the governing law to provide EU users with a high level of consumer protection aligned with applicable EU directives. This choice of law applies to all users.

It is expressly acknowledged that mandatory consumer protection laws in a user's country of residence that cannot be derogated from by contract remain applicable to users within those jurisdictions, including but not limited to the GDPR and applicable EU consumer directives. For U.S.-based users, the arbitration provisions in Section 9.2 apply and take precedence over any court proceedings.

9.2 Dispute Resolution Mechanisms

Informal Resolution: Users are encouraged to first contact L1VE's customer support at info@l1ve.com to seek informal resolution of any disputes or concerns.

EU Online Dispute Resolution (ODR) / Alternative Dispute Resolution (ADR): For consumers within the European Union, L1VE will provide information on applicable ADR bodies as required by EU law. EU users may direct complaints relating to the L1VE Service to L1VE Germany GmbH at the address in Section 8.5.

Court Jurisdiction: Any disputes that cannot be resolved informally or through the aforementioned ADR mechanisms shall be exclusively resolved by the competent courts in Germany, subject to any mandatory jurisdictional provisions applicable in the user's country of residence.

For U.S. Users — Binding Arbitration and Class Action Waiver

For users residing in the United States, the following dispute resolution provisions apply and supplement the general dispute resolution mechanism set out above.

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms, or to the use of the L1VE Service, that cannot be resolved informally, shall be resolved by binding arbitration on an individual basis administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitration will be conducted in English. The place of arbitration will be the user's county of residence, or, at the user's election, via telephone or videoconference.

CLASS ACTION WAIVER: YOU AND L1VE INC. EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND L1VE EACH WAIVE ANY RIGHT TO A JURY TRIAL. THIS CLASS ACTION WAIVER DOES NOT APPLY TO PUBLIC INJUNCTIVE RELIEF CLAIMS WHERE SUCH WAIVER WOULD BE VOID UNDER APPLICABLE LAW.

Opt-Out Right: You may opt out of arbitration by sending written notice to L1VE Inc. at info@l1ve.com within 30 days of the date you first accepted these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration will not affect any other provisions of these Terms.

Exceptions: Notwithstanding the above, either party may bring claims in small claims court if the claim qualifies. Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

10. Miscellaneous Provisions

10.1 Severability

Should any provision of these Terms be found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to be in full force and effect.

10.2 Entire Agreement

These Terms and Conditions constitute the entire agreement between the user and L1VE Inc. pertaining to the Service. They supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

10.3 Assignment

L1VE Inc. reserves the right to assign, transfer, or subcontract its rights and/or obligations under these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all of L1VE's assets. Where such assignment materially affects users' rights or the nature of the Service, L1VE will notify registered users by email at least 30 days prior to the assignment taking effect. Users may not assign their rights under these Terms.

10.4 Contact Information

For any questions, concerns, or inquiries regarding these Terms or the L1VE Service, users are encouraged to contact L1VE at:

L1VE Inc. — Legal Operator & Contracting Entity. 26 Broadway FL 3, New York, NY 10004, United States of America. info@l1ve.com

L1VE Germany GmbH — EU Representative & Regulatory Contact. Sophienstr. 32, 10178 Berlin, Germany. HRB 265312 B │ VAT: DE368641657. info@l1ve.com

L1VE Germany GmbH is the designated EU representative for GDPR Article 27 purposes, the DSA single point of contact for EU authorities, and the responsible entity under §5 TMG and §18(2) MStV. It is not the legal operator of the L1VE Service. Contractual and operational responsibility for the L1VE Service rests solely with L1VE Inc.

26 Broadway FL 3, New York, NY 10004, USA | info@l1ve.com | www.l1ve.com